Refund and Cancellation Policy

Last updated: October 2026

1. What you pay for

Yawmak is a plan priced per active employee per month: Classic at $4.00 or Premium at $7.00. You can pay monthly, or yearly at 10 months' price for 12 months. Extra cakes cost $35 on Classic and $55 on Premium. See Pricing for what each plan includes.

2. Cancelling

• To cancel, sign in, open Billing, and click "Cancel subscription", or email [email protected].
• Your plan keeps running until the end of the period you have paid for: the end of the month on a monthly plan, the end of the year on a yearly plan.
• Monthly plans run at least 3 months from the day cakes start. If you cancel sooner, the plan and its monthly bills continue until then.
• Nothing new is billed after that, apart from extra cakes already delivered.

3. Refunds

• We do not refund payments in cash.
• Unused months of a yearly plan are not refunded.
• People you remove, or whose cakes you turn off, stop being billed from the next 1st. The current month is not refunded.
• Skipping a birthday cake does not change your plan price. A skipped extra cake is not billed. You can skip a cake from your dashboard before the bakery's cutoff, usually 48 hours before the delivery day.

4. Credits when something goes wrong

• If a cake never arrives, tell us the same day: open the delivery in your dashboard and press Report a problem, or email us. No photo is needed. We credit your account.
• If a cake arrives damaged or clearly different from the order, tell us within 24 hours the same way, with a photo of the cake. We credit your account.
• The credit comes off your next invoice. Credits are never paid out in cash.
• Dietary needs are taken from your team list. Please keep them up to date; we cannot credit cakes made from incorrect information you provided.

5. Unpaid invoices

If an invoice is still unpaid 7 days after its date, your cakes pause: no new cakes are booked until it is paid. We email you a reminder after 4 days. Cakes already booked still arrive, and birthdays that fall while cakes are paused are not made up.

6. Contact

Questions about an order or a credit: [email protected]. Please include the employee's name and the delivery date.